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Reservation/Cancellation Policies

Reservation/Cancellation Policies

Last updated: July 2018

Reservation Policy

Our goal is to make your online purchasing experience easy and efficient, so we can get you on your way to a real life Indian Wedding party event as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the EnjoyIndianWedding sites and applications where this appears, including sites and applications where we facilitate ticket resale transactions such as Guest-to-Guest (collectively, the “Site”). If you have any questions, please contact us. Your purchases on our Site are subject to these terms. Please also review our Terms of Use which govern your use of our Site.

Currency

All ticket prices for events are stated in USD as primary currency at the moment.

Payment Methods

EnjoyIndianWedding.com accepts Visa, MasterCard and Paypal at present. We plan to add more payment options in the next product release.

Who You Are Buying From

EnjoyIndianWedding acts as the e-commerce marketplace site to the wedding host (including “Host” or “Wedding Host” or “Wedding Event Provider”). When you (“Foreign Guest in India”) purchase a ticket for a wedding event then EnjoyIndianWedding will be handling the transaction.

Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

EnjoyIndianWedding may work with its authorized travel and tour service providers.

Pricing and Availability

EnjoyIndianWedding sells tickets on behalf of Host or Wedding Event Providers. EnjoyIndianWedding helps Hosts or Wedding Event Providers to set the ticket prices based on several factors, for example – venue standard, city standard, venue location standards, economic standard/class of the Host couple etc. Tickets will be sold worldwide through EnjoyIndianWedding website or its authorized inbound Travel and Tour Service providers in India only. Tickets for popular weddings events ( for example wedding of an Indian Bollywood  or TV or other celebrity) may sell out quickly. Occasionally, additional tickets may be available prior to the wedding event. Similarly, we may consider facilitating 3rd party ticket resale transactions through Guest-to-Guest, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets are often posted for sale via Guest-to-Guest at prices that are higher than their original prices. EnjoyIndianWedding may charge fulfillment, shipping, service or other fees for using our services. EnjoyIndianWedding may change such fees at any time, including after you post your tickets.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your EnjoyIndianWedding account or EnjoyIndianWedding customer support email id info@enjoyindianwedding.com. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees and Order Processing Fees

Tickets purchased on our Site may typically subject to a per ticket service fee and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. For resale tickets, the buyer will pay fees that may be reflected during the purchase process or that may be included and deducted from the amount displayed as the resale price of the ticket. At your order checkout EnjoyIndianWedding may offer you with additional services like local ground transportation, a quick tour to top 5 destinations of your choice during 2-4 hours break between 2 wedding event rituals. These additional services may be charged extra on top of the ticket price if a guest selects them. EnjoyIndianWedding wants to help you as much as possible by offering a wide range of services, so while you are in India away from your home; you don’t have to spend your precious time searching online for deals, or negotiating price/services/terms. We understand that your time is precious hence EnjoyIndianWedding is working hard to leverage its partner network to offer our foreign guests in India very attractive services and/or service packages and convenience at a very affordable and unbeatable price.

Number of Tickets or “Ticket Limits”

When purchasing tickets on our Site, you are limited to a specified number of tickets for each wedding event (also known as a “ticket limit”). This ticket limit may be posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Ticket Transfer and Exchange

Ticker Transfer and Exchange are not allowed. For any questions please write to info@enjoyindianwedding.com.

Refunds

Before purchasing tickets, carefully review your Wedding event and related information. Policies set forth by Host or Wedding Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, most tickets bought  are partially refundable for 1 calendar day (24 hours) after you purchase them.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

If we issue you a refund for a ticket due to a canceled or postponed Wedding event ( btw this is rarest), we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid). If a ticket was purchased through Guest-to-Guest, the event was canceled and/or a refund is issued, we will issue a refund of the ticket price you paid through Guest-to-Guest and the service fee (if any) you paid. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Billing Information Verification

Orders are subject to debit or credit card approval and processed only after a billing address, and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, EnjoyIndianWedding customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice. For any questions please write to info@enjoyindianwedding.com.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other EnjoyIndianWedding operated system.

Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration. For any questions please write to info@enjoyindianwedding.com.

Limitation of Liability

India is full of surprises. While your stay in India any unforeseen event or accident may occur during the Wedding event or outside the event. Despite the precaution by the Host or Wedding Event Planner injury can occur. Stay alert at all times before, during and after the Wedding event. If struck, immediately see help for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, vendors,  artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change in the worst case scenario ( rare chance though, for example, bad weather or post earth quake, heavy rain and thunderstorm, flood etc). EIW staff will try its best to assist if they can, however they are not accountable.

License; Ejection and Cancellation; No Redemption Value

Host or Wedding Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Host or Wedding Event Provider rules. Thumb Rule: Respect the host culture. Ask EIW about the acceptable dress code or etiquette guidelines. EIW can send you pdf material in email to help you. To receive the pdf file or for any questions please write to info@enjoyindianwedding.com.

Recording, Transmission, and Exhibition

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Hosts or Wedding Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

You Are Subject to Search

You and your belongings may be ( rarely though) searched on entry to the Wedding event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises/venue booked by the Hosts or Wedding Event Provider(s) including without limitation, alcohol, drugs, controlled substances, fire-arms, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers. Please be respectful and enjoy the Indian Wedding parties without causing trouble. If you are not sure of local customs, please ask around. The Indian wedding hosts will gladly and proudly share their customs and expectations with you. Alternatively please read “FAQ” and “About Indian Wedding” pages the EnjoyIndianWedding site for useful tips and practical advice or consult with your guide/translator provided by the Hosts or Wedding Event Provider or EIW.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without any refunds. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us or authorized partners to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

Cancellation Policy

Very rarely an Indian Wedding event may be canceled or postponed. Should this occur, we will try to do every attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us. Please ensure that you have your latest contact information recorded on EnjoyIndianWedding site when you make purchase during checkout process. So that in such unforeseen situation you are reachable.

EnjoyIndianWedding strictly follow Data Privacy laws and related EU regulations.

If an event is canceled, and you purchased your ticket through EnjoyIndianWedding.com, or its authorised partners, we will automatically issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket.

If the event was moved or rescheduled, the Host or Wedding Event Provider may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.

If you purchased a ticket and then chose to sell it via Guest-to-Guest, the following will occur for canceled events or, if the buyer requests, for moved or rescheduled/postponed (different date or material change in time), or circumstances in which the Host or Wedding Event Provider authorizes refunds:

If your ticket has sold and you’ve been paid, you’ll get an automatic refund for your original purchase and your card will be charged to refund the Guest who bought your ticket.

Cancellation by Wedding Host

If a Wedding Host decides to cancel the wedding event listed on our site, after a significant number of tickets are sold already; they can cancel it by contacting EnjoyIndianWedding and ask to remove their wedding listing by paying a small cancellation charge. The amount of the small cancellation charge depends on several factors including but not limited to the number of tickets sold already for example. We will assist them with the cancellation charges to gracefully cancel the event. EnjoyIndianWedding will not ask any questions to the Indian Wedding Hosts, as we respect their decision EnjoyIndianWedding will also follow the cancellation policy to refund to the foreign guests who have already purchased tickets.